Corporate Hospitality Training

About this programme

This programme goes beyond teaching employees to simply be nice. It builds a hospitality culture, where employees understand how their attitude, communication, appearance, emotional intelligence, teamwork and problem-solving directly influence customer satisfaction, loyalty, reputation and business growth. Across thirteen modules and ten training days it covers the hospitality mindset, service excellence, professional and digital communication, guest experience design, difficult customers and service recovery, emotional intelligence, grooming, teamwork, upselling and leadership. Every module carries a practical activity, and the programme closes with the Service Excellence Challenge, in which teams audit their own organisation's customer journey and present an action plan. Suitable for customer service teams, front desk and reception, sales, restaurant and retail staff, relationship managers, supervisors and business owners — and the content can be tailored to your organisation's specific needs.